Why
Depending on the email systems, security products, email clients and company policies, you may need to add our details to your 'allow lists'. Our emails come from dedicated IP addresses with clean reputation, but sometimes security products can interfere and block our emails which will result in your employees not receiving them in a timely manner.
To guarantee our emails are delivered properly, the team responsible for managing your email systems should review the information below and add our details to your allow lists.
This isn't mandatory, but we would strongly advise doing this to ensure a reliable service from us.
IPs & Domains Used
Edenred Engagement uses separate, dedicated IP addresses and hostnames to send different kinds of emails. We have a range of products and not all the below emails will be relevant to you. If in doubt, check with the Implementation Team or your Client Success Manager.
Transactional emails are relevant to every product and are the most important emails we send. We strongly suggest ensuring they are on your allow lists to avoid missing important emails.
IPs & Hostnames
| Purpose |
Domains/Hostnames |
IPs Addresses |
| Transactional Email - Account Recovery, security alerts, invoices, notifications, confirmations. | @txn.engagement.edenred.be | 141.193.32.61 141.193.32.62 141.193.32.63 |
| Bulk Email - Always contains an unsubscribe link. | @blk.engagement.edenred.be | 141.193.33.211 141.193.33.212 141.193.33.213 141.193.33.214 |
| Surveys - Survey invitations, notifications | @survey.engagement.edenred.be | 141.193.32.61 141.193.32.62 141.193.32.63 |
In cooperation with your HR department, your dedicated Client Success Manager may organise tailored email campaigns to promote certain benefits or events. Those emails come from a separate system, details listed below.
| Purpose |
Domains/Hostnames |
IPs Addresses |
| Support - ticket conversations to employees and HR teams who raise support queries with us. | user.engagement.edenred.be | See ZenDesk's Guide, or as of 19/11/2021: 103.151.192.0/23 185.12.80.0/22 188.172.128.0/20 192.161.144.0/20 216.198.0.0/18 |
| Ad-hoc, tailored email campaigns by your Client Success Manager. | mxm.mxmfb.com | 109.68.65.102/32 |
Content
The following domains provide web content - such as images - for email messages sent by Edenred Engagement. These domains serve HTTP/HTTPS content.
Domains/Hostnames
assets.blk.mail.edenred.engagement.be
assets.txn.mail.edenred.engagement.be
assets.survey.mail.edenred.engagement.be
trx.mxmfb.com
mxm.mxmfb.com
Feedback
Occasionally we'll ask for feedback on your experience with our products and services. This is run by our partner Delighted. These emails will come at the end of your Implementation process and at various points after launch.
These emails will be sent only to our primary contact (usually someone in Human Resources).
Sender
reward-gateway@delighted.com
Implementation Phase
Our Implementation team uses the GUIDEcx client onboarding software to manage the implementation process. You'll receive emails from GUIDEcx from the following IP address:
GUIDEcx (via SendGrid)
149.72.201.147
Troubleshooting
If you do not receive emails from us after following this guide, our Client Support Team is available to help.
FAQs
-
Yes. SPF and DKIM records are configured on the relevant domains for the appropriate IP addresses. -
Yes. HTML is used in emails with assets loaded from the hostnames provided above. -
We support all modern email clients and test them all frequently. If you're using Outlook and our images are not showing properly, it's likely your IT team will need to add us to an allowlist.